Frequently Asked Questions
Everything you need to know about our legendary spirits and distillery services.
Do you ship your spirits directly to consumers?
Due to various state laws and regulations, we can only ship to specific states where direct-to-consumer alcohol delivery is permitted. Please check our shipping map during checkout to see if your location is eligible.
What is the return policy for spirits and merchandise?
By law, we cannot accept returns on alcoholic beverages. However, for apparel and non-perishable merchandise, items can be returned within 30 days of purchase if they are in their original, unused condition.
Are your whiskies gluten-free?
While the distillation process typically removes gluten proteins from the grain mash, we recommend that individuals with high sensitivity consult with a physician, as our products are produced in a facility that processes wheat, rye, and barley.
How should I store my Buffalo Trace bourbon?
To maintain the integrity of the flavor, store your bottles upright in a cool, dark place away from direct sunlight and extreme temperature fluctuations.
Can I book a distillery tour online?
Yes, we highly recommend booking tours in advance through our official website. Availability is limited and spots often fill up weeks in advance due to high demand.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay for online merchandise orders.