Returns & Exchanges

At Buffalo Trace Distillery, we want you to be completely satisfied with your purchase of our premium food products and merchandise. If your order arrives damaged or does not meet your expectations, we are committed to making it right through a simple return or replacement process.

Return Process

• 1.
  Initiate Your Request

  Contact our Guest Services team within 30 days of receipt with your order number and details regarding the specific items you wish to return or exchange.

• 2.
  Prepare the Package

  Ensure all food items are unopened and in their original packaging; apparel and merchandise must be in new, unworn condition with all tags attached.

• 3.
  Ship Items Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring the items are packed securely to prevent damage.

• 4.
  Receive Refund or Replacement

  Once our distillery team inspects the returned goods, we will process your refund to the original payment method or ship out your exchange items within 5-7 business days.